At jne77, your privacy is treated as a core operational principle, not a compliance checkbox. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a member.
These six commitments define how jne77 approaches data privacy. They are operational principles that shape every system and process we build — not aspirational statements written for a policy page.
jne77 collects only the personal data that is strictly required to operate your account, verify your identity, process transactions, and meet our legal obligations. If we do not need a data point, we do not ask for it.
All personal data is encrypted in transit using 256-bit SSL/TLS. Sensitive fields — including payment details, KTP identity numbers, and account credentials — are encrypted at rest using AES-256. Decryption keys are held in separate, hardened key-management systems.
jne77 does not sell, rent, or broker your personal data to any third party for marketing, advertising, or profiling purposes. Period. Third-party data sharing is limited to service providers who are contractually bound to use your data only for the specific service they provide to jne77.
You have the right to access, correct, export, and request deletion of your personal data at any time. Requests are processed within 30 days. Indonesian members may also invoke protections under applicable Indonesian data protection law alongside jne77's own privacy commitments.
jne77 does not hold your data indefinitely. Each category of personal data has a defined retention window tied to the operational or legal reason for which it was collected. When that window closes, data is securely deleted or anonymized in accordance with our internal data lifecycle policy.
In the unlikely event of a data breach that poses a risk to your rights, jne77 will notify affected members within 72 hours of becoming aware of the incident. We maintain a dedicated incident-response team and a tested breach-response playbook to minimize harm and response time.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
"Personal Data" means any information that identifies or could reasonably be used to identify a living individual, directly or in combination with other data. This includes, but is not limited to, names, identity card numbers, email addresses, phone numbers, IP addresses, and payment account details.
"Processing" means any operation performed on Personal Data, whether automated or manual, including collection, storage, retrieval, use, disclosure, erasure, or destruction.
"Controller" means jne77 — the entity that determines the purposes and means of processing your Personal Data.
"Processor" means any third-party service provider that processes Personal Data on behalf of jne77 under a written data-processing agreement.
"Member" means any individual who has registered an account on the jne77 Platform.
"Platform" means the jne77 website, mobile-optimized web interface, and associated services accessible at https://jne77.cam.
"KYC" means Know Your Customer — the identity and age verification process conducted using the Indonesian national identity card (KTP — Kartu Tanda Penduduk) and, where required, supplementary documents.
"Sensitive Data" means a subset of Personal Data that warrants heightened protection, including financial account details, government-issued identity numbers, and health-related disclosures made in the context of responsible gaming self-assessments.
jne77 collects Personal Data across three primary channels: data you provide directly, data generated automatically through your use of the Platform, and data received from third-party verification services. The table below summarizes each category.
| Category | Data Points Collected | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, KTP number, nationality, scanned KTP image | Provided by Member at registration or KYC stage |
| Contact Data | Email address, mobile phone number, residential address in Indonesia | Provided by Member at registration |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet account ID (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal amounts | Provided by Member and generated by Platform transactions |
| Technical Data | IP address, device type and OS, browser type and version, session timestamps, login history, approximate geolocation (city level) | Collected automatically via server logs and first-party analytics |
| Usage Data | Pages viewed, games played, bet history, bonus claims, search queries within the Platform, session duration | Collected automatically via Platform instrumentation |
| Communications Data | Live chat transcripts, email correspondence with support, feedback form submissions | Collected when Member contacts jne77 support |
| Verification Data | Results of automated identity checks, fraud-screening scores, PEP (Politically Exposed Person) and sanctions-list screening outcomes | Received from licensed third-party KYC and AML service providers |
jne77 uses the Personal Data it collects for the following specific purposes. Each purpose is linked to a defined legal basis described in Clause 4.
jne77 processes your Personal Data only where a valid legal basis exists. The primary legal bases we rely on are as follows:
Where jne77 processes Sensitive Data (as defined in Clause 1), we rely exclusively on explicit consent or a specific statutory permission applicable to our operations as a gaming operator.
jne77 does not sell or rent your Personal Data to any third party. We share data only in the following defined circumstances, and only to the minimum extent necessary:
jne77 uses cookies and similar technologies to operate the Platform, remember your preferences, maintain your authenticated session, and analyze aggregate usage patterns. We do not use third-party advertising cookies or cross-site tracking pixels.
The cookies we deploy fall into the following categories:
You can manage or delete cookies at any time through your browser settings. Disabling strictly necessary cookies will prevent you from logging in to the Platform. Disabling preference or analytics cookies will not affect your ability to play or transact.
jne77 maintains a comprehensive information-security program designed to protect your Personal Data against unauthorized access, disclosure, alteration, and destruction. Key technical and organizational measures include:
Despite these measures, no internet-based system can be guaranteed to be completely secure. If you suspect that your account has been compromised, please contact jne77 support immediately so we can lock the account and investigate.
jne77 retains Personal Data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC Documents | 5 years post-account closure | AML regulatory requirement |
| Financial Transaction Records | 5 years post-transaction | Financial audit and AML compliance |
| Bet and Game History | 3 years post-account closure | Dispute resolution and regulatory audits |
| Support Communications | 2 years post-resolution | Quality assurance and complaint history |
| Technical / Log Data | 12 months rolling | Security monitoring and fraud prevention |
| Marketing Consent Records | Until consent withdrawn + 1 year | Proof of consent for compliance purposes |
| Self-Exclusion Records | Indefinitely | To prevent re-registration by excluded members |
At the end of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized. Anonymized, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and product improvement purposes.
As a Member of jne77, you hold the following rights with respect to your Personal Data. These rights may be exercised at any time by submitting a written request to our support team (see Clause 12).
The jne77 Platform is strictly intended for adults aged 21 and over. jne77 does not knowingly collect Personal Data from any individual under the age of 21.
If we become aware that Personal Data has been collected from a person under 21 — whether through a failed age-verification check, a third-party report, or any other means — we will immediately suspend the relevant account, delete all associated Personal Data as far as legally permissible, and void any financial transactions associated with that account.
If you are a parent or guardian and believe that your child has registered an account on jne77, please contact our support team immediately at [email protected]. We will investigate and act promptly.
jne77 reviews this Privacy Policy at least annually and updates it whenever there is a material change to how we collect, use, or protect your Personal Data. The current version number and effective date are displayed at the top of this page.
Material changes — such as new categories of data collection, new third-party processors, or significant changes to retention periods — will be communicated to all registered Members by email at least 14 calendar days before taking effect. Non-material changes (such as typographical corrections or clarifications that do not alter the substance of the Policy) may be published without prior individual notification.
Your continued use of the Platform after the effective date of an updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with a material change, you may close your account before the change takes effect by contacting jne77 support.
For all privacy-related inquiries, data rights requests, or concerns about how jne77 handles your Personal Data, please contact our dedicated Privacy team through the following channels:
To exercise any of the data rights described in Clause 9, please submit your request in writing via email with the subject line "Data Rights Request — [Your Full Name]". To protect your privacy, we will verify your identity before processing any data access, correction, or deletion request. Identity verification for data rights requests is completed using the same KYC credentials on file for your account.
If you are not satisfied with jne77's response to a privacy concern, you have the right to escalate the matter to the relevant supervisory authority in your jurisdiction, or to the licensing authority under whose regulations jne77 operates.
Our Privacy Policy works alongside our Terms & Conditions and Responsible Gaming guidelines to give you a complete picture of how jne77 operates. If you have questions that aren't answered here, our FAQ covers the most common member queries.
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